Accessibility Services


The Festival is proud to provide services that allow for accessibility throughout the site for those individuals who might otherwise find the outdoor location difficult to negotiate. We provide assistance, information, and a variety of services to help facilitate ease of access for our patrons with disabilities or mobility issues.

Designated Accessibility Volunteers are stationed at all of the below areas as well as throughout the site to provide assistance and information. (Look for the Access symbol on the back of their volunteer shirts)

Accessibility Services Include:

Companion Ticket Policy
People with disability or mobility issues unable to attend without the help of a care giver may purchase a regular price ticket and bring an attendant or companion at no charge**. 
** Attendants must register daily at the Access Gate and are permitted single day admission only.

Accessibility Guest Services Gate
Located at the east side of Jericho Beach Park, here you’ll find:

  • Easily accessible drop-off/pick-up area. (Access via Point Grey Road through parking lot for vehicles dropping off passengers.)
  • Pedestrians may access from 4th Ave Transit stop (Please see Accessible Transit) and proceed via Fire Lane to Accessibility Gate. Alternate pedestrian access via Point grey Road or Wallace St.
  • HandyDART service pick-ups and drop-offs. (For more information on this service please see  HandyDART or call 778-452-2860.
  • Limited Designated parking for those with Provincial Access Parking Permits is located in Service Lot at the end of Point Grey Road.
  • Site maps with a list of Accessibility Services.
  • Guest Services Volunteers can assist with any questions, directions or needs you may have while on site.

Accessibility Guest Services Tent

  •  The Accessibility Guest Services Tent provides a private and shaded rest area for personal care needs.
  •  We also have a limited number of manual wheelchairs for loan for guests with mobility issues or seniors, and a space to charge electric wheelchairs
  • A ramped Accessible washroom is provided adjacent to the Accessibility tent as well as throughout the site.
  • Guest Services Volunteers can assist with any questions, directions or needs you may have while on site.

Throughout the Site

  • Priority viewing areas (many of them shaded for additional comfort) are available for people with disabilities, seniors, and those with mobility issues, located at most daytime stages.
  • Seating is available for people with disabilities and their companion at a raised and covered platform located mid-way stage right for the Evening Concert Main Stage performances. Additional chairs are available for those who require them in the reserved grass area in front of the raised platform.
  • An Access corridor is provided across the Main Stage viewing area. (During evening performances access will be limited to between sets)
  • A limited Priority Viewing area is available at the front of the Flex Viewing area located at Stage Right of the Main Stage for evening performances.
  • Access corridors and ramped accessible washrooms are located on site.
  • Sanitary hand-washing stations are located near each Accessible washroom.
  • Service animals are welcome.
  • Clean water stations are provided at locations throughout the site.
  • Accessibility Services volunteers can also be found throughout the Festival grounds.
  • ASL interpretation at some daytime concerts

If you have any questions pertaining to our Accessibility services please contact our Accessibility Team by email at info@thefestival.bc.ca or accessibility@thefestival.bc.ca.